Refund policy

We operate a 3-day return policy, which provides you with a window of 3 days after receiving your physical parcel to request a formal return or exchange transaction.

To preserve eligibility for a successful return, your product must arrive back at our facility in the exact same condition that you received it. It must be completely unworn or unused, feature all original labels and tags fully intact, and remain sealed inside its original retail box or packaging. You will also be required to provide the digital invoice, receipt, or valid proof of purchase associated with the transaction.

To initiate a return request, please contact our customer care team by calling us or messaging on WhatsApp directly at +92 342 883 3441. If your return request is verified and accepted by our team, we will provide you with a return shipping label alongside comprehensive instructions explaining how and where to drop off your package. Please note that items mailed back to our warehouse facility without first submitting a formal return request will not be accepted under any circumstances.

Damages and Order Issues

Please carefully inspect your package immediately upon physical delivery. Contact us right away if you observe that the item is defective, structurally damaged, or if you have mistakenly received the wrong product. This allows our team to rapidly evaluate the issue and make it right for you.

Product Exchanges

The most efficient method to secure the alternative shade, item, or variant you desire is to return the product you currently hold. Once your return is received and officially accepted by our facility, you can seamlessly complete a separate, independent purchase for the new item on our storefront.

Refund Process

We will notify you immediately via email once we have successfully received, processed, and inspected your returned item. Our team will inform you whether your domestic refund has been officially approved or rejected. If approved, your payment will be automatically reversed via your original payment method within 5 business days. Please keep in mind that banking institutions or your credit card company may require additional processing time to post the cleared funds to your account statement.

If more than 10 business days have passed since our customer care team formally approved your return and you have not received your funds, please contact us immediately via call or WhatsApp at +92 342 883 3441.